Below are some frequently asked questions:
Q: Was my order received? Why didn't I get an order confirmation email?
Answer: If your card was charged, your order was received. Please make sure your email address was submitted correctly. If everything is correct, you may need to check your spam folder for the confirmation email.
Q: Can I pay for overnight shipping?
Answer: Unfortunately, we currently do not offer overnight shipping.
Q: When will I receive my order?
Answer: Depending on demand, it typically takes 2-4 business days for handling. Handling time does NOT include shipping time. Shipping time is based on the shipping method selected.
Q: Oops! I entered the wrong shipping address. Now what?
Answer: We understand that mistakes happen, we've been there too, and we want to do whatever we can to get your clothing to you ASAP! We are hoping you, our awesome customer, understands that every time we re-ship we lose money in addition to profit on the sale. Sometimes being a small business is not easy.
If you made an error in entering your address for an order that has NOT shipped yet, call our office to leave a message with your request AND send us an email with the new address. (440) 688-3161
If you made an error in entering your address for an order that has already shipped, we will need to send you an invoice to cover the complete cost of re-shipping your order once it has been returned-to-sender. If this is not your preference, the other option would be to refund your order, minus the cost of shipping and a 40% penalty, because we cannot restock it.
This policy is not our preference, nor is it our first choice. However, the simplest solution to this problem is to carefully enter and review your address as you are placing your order. If you realize there is a problem with your address, please contact us as soon as possible, and we would be happy to fix it! Thank you again for your business, we are more than happy to work with you.
Q: What if I can't reach anyone over the phone?
Answer: We offer our office number online, but sometimes we are unable to answer. No worries, just leave us a message.